FREQUENTLY ASKED QUESTIONS

PRACTICAL INFOS

Find here all the practical info you need to organize your stay and enjoy the Hadra Trance Festival as it should be!

ACCESs

The festival will take place in Vieure, in the department of Allier, in the north of Auvergne. The festival site is located on the edge of the “Plan d’eau de Vieure”.

SEE ON A MAP
At what time does the festival start?

The festival site (camping 1 and stages) will be open to the public from Thursday August 25th at 2pm.
We did not get the agreement from the prefecture to open the site earlier: it will be impossible to welcome you on the car parks, the site and the campsites before this time.

Can I come only for one night?
Yes, however there is no 1 Day Pass.
You are free to leave earlier but all passes are valid until the end of the festival.  

All passes are therefore valid until the end of the festival.  
Indeed, given the configuration of the venue and the atmosphere we want to give to the event, apart from occasional controls by security guards, there are no systematic controls at the access to the stages. It is therefore impossible for us to know who will leave the festival as agreed and who will stay longer than expected.
As a result, we do not offer a pass for Thursday to Friday night or Friday to Saturday night only.

 
Can we get out and back on site during the festival?
Yes. Each festival-goer will be given an identification bracelet upon arrival. This will allow them to leave the festival ground and come back freely during the entire event.
 
Wearing the bracelet is mandatory inside the festival grounds. Any person not wearing a bracelet or wearing a bracelet that has been damaged, cut or altered in any way will be escorted back to the festival entrance by security.
He or she will be asked to pay the entry fee in effect at that time to re-enter.
 
If, despite its solidity, your bracelet is accidentally damaged, go as soon as possible to the ticket office where it will eventually be replaced.
 
The bracelets are personal and may not be lent, given or resold to an another person under any circumstances.
Are people with people with disabilities welcome?
Yes.

You will find all the information concerning the reception of people with disabilities as well as the invitation form for a possible accompanying person on this page: Disabled Welcome

For more information, you can contact Félix at [email protected] or +33 (0)4 38 49 29 44

I'm under 18, can I have access to the Hadra Trance Festival?

Yes, but only accompanied by a parent or holder of parental authority and under his or her responsibility. The festival is free for children under 14 years old.

You will find more informations on the “Access to the festival for minors” section on the festival pass page

Can I come with my pet?
Unfortunately not. The Festival site, located on the edge of the “Plan d’eau de Vieure”, is strictly forbidden to pets.
 
Indeed, as it is a pledge of good understanding with our guests (prefecture, town hall, campsites, owners who make their land available), we will strive to enforce this rule valid for all of us, public, providers, volunteers and organizers. Of course, many of our 4 (or sometimes 3) legged companions are adorable, well-trained and clean up their small and large commissions themselves behind them. But we can’t do this on a case by case basis. So for safety and health reasons, and also because the festival is close to the “enchanted farm” where donkeys, sheep, pigs, chickens and ducks already live together, it is not possible to welcome dogs, cats and ostriches in the festival grounds.
 
As every year, teams will have to fulfil the delicate mission of not letting you enter the site if you come with your companion. No special case will be made and the same goes for the organizers and volunteers.
 
If you are unable to find a friend or family for your four-legged animal, here is a list of boarding houses near the festival here.
Anyone without exception accompanied by their pet (including volunteers and booth owners) will be asked to leave the festival site. No refunds will be possible.
Can I go directly to the festival site when I arrive?
No, you must first go to the ticket office to validate your presale ticket and receive your bracelet (which allows you to enter and leave the festival freely throughout the festival). Anyone not wearing their bracelet will be refused entry on the access road to the festival and will be invited to go back to the ticket office.

Pass & Tickets

Pass 4 days / 3 nights : 120 € + rental fees.
Pass 3 days / 2 nights: to be announced later (subject to tickets still available).

BOOK YOUR PASS
Will there be 2-day pass ?

No, 2 Days Passes will most probably not be available in presale.
They may be available on site on Saturday if and only if the festival is not sold out.

As all passes are valid until Sunday, in any case, no 2 Days Pass will be offered on Thursday or Friday.

 
The Hadra Trance Festival is an adventure in its own right, to be experienced in its entirety. We work throughout the year to offer you 4 days of unforgettable festivities, disconnected from our daily life.
 
The festival format allows us to think and create a complete and unique experience and we invite you to live it to the fullest. It’s not just about consuming the party for one evening, but about discovering and letting yourself be carried away by the universe we’ve concocted for you.
 
Beyond the musical program, there are a whole bunch of extras to discover: take the time to stroll around and catch a glimpse of the many surprises that litter the site, discover the art gallery, participate in a workshop, attend a conference, meet people and above all, let yourself be surprised by the magic of the moment.
I have a problem with my Pass order, who should I contact?

In case of problems with your Pass, you can contact [email protected] explaining as precisely as possible the problem encountered (specifying the order number), we will get back to you as soon as possible!

Is it possible to pay your pass in installments?
Yes, this solution is exclusively reserved for adult customers residing in France and holders of a Visa and MasterCard bank card with an expiry date that must be later than the last scheduled expiry date. Any other payment card will not be eligible for this option (as non-limiting examples: e-cards, American Express, Electron, Indigo, Maestro, Nickel, etc.).
 
The customer guarantees to the Paylogic ticketing platform that he is fully authorised to use the payment card for the settlement of his order and that the payment card provided will legally give access to sufficient funds to cover all costs resulting from his purchase and acknowledges that he alone bears the responsibility for this.
 
After validating his or her basket and completing the information relating to his or her identity, the customer will be able to choose, at the stage dedicated to secure payment, between a cash payment and a payment in instalments. If the option of payment in several instalments is selected, the customer will be asked to fill in his or her payment information and will be able to see the amount that will be debited at the validation of the order and at each agreed deadline.
 
In accordance with the provisions hereof, it is expressly reminded that the Organizer remains the owner of the tickets ordered until the total and definitive collection of the price. The Client’s failure to pay all or part of the price under the above conditions may result in the cancellation of his order and tickets, as of right and in full, without prior written formal notice, without reimbursement or compensation of any kind, without the need to have this cancellation recorded by a court of law and without prejudice to any damages that the Organiser and/or Paylogic may claim.
Can I show my place on my phone?

Yes, you can either print your e-ticket or you can keep the ticket as a PDF file on your phone.

Will tickets be available on site?

Tickets may only be available on site if the festival is not already sold out. The total number of tickets is strictly limited to 8000. In order to be sure to attend the festival, it is recommended to buy your ticket in advance.

Is my ticket to the festival nominative?
No, E-Tickets are not nominative.
The barcode number guarantees the uniqueness of the passage during the controls.
 
You can offer your pass to the person of your choice. However, only the first person presenting an e-ticket at the entrance of the festival will be considered as its rightful owner and will be allowed to attend the event.
 
Do not buy your presale from a stranger: you will have no guarantee of validity and access to the event may be refused.
Hadra festival will not be responsible for the purchase of a fraudulent ticket.
Keep your e-ticket in a safe place.
Is my presale refundable?

No, presales tickets are not refundable unless the event is cancelled by the organizer and except in the case of force majeure (natural disaster, act of terrorism, war, etc…).
For any other question concerning your presale ticket, please contact [email protected] .

Camping & Parking

Camping is included in the festival entrance fee. Placement is free in the areas provided for this purpose.
 
During the festival, camper vans, trucks and vans can park in the car park dedicated to them, within the limit of available spaces and as long as the drivers do not intend to move their vehicle during the festival.
Is camping included in the ticket price?

Yes, camping is included in the festival entrance fee. Placement is free in the areas provided for this purpose.

Is there a campsite dedicated to converted vehicles?

Yes, during the festival, campers, trucks and vans will be able to park in the car park dedicated to them, within the limit of available spaces and as long as the drivers do not intend to move their vehicle during the festival.

Where are the parking areas located?
The parking lots are located a few hundred meters from the festival entrance next to the ticket office. They will be separated into two areas: the first for cars, the second for vehicles equipped for camping.
 
The car parks are only accessible to festival-goers with a wristband. Glass bottles are only allowed in the car park.
 
We regret to inform you once again, as has been the case since the beginning of the Hadra festival in 2005, that we will not accept our animal friends (neither on the site nor on the campsites and car parks).
 
Tents are only allowed on the campsite and not next to cars and vans on the car parks.
Is electricity available on the campsite?
Yes, but only in the sanitary facilities of the campsite.
 
Can we bring a stove?

Yes, stoves are accepted. However, no fire or barbecue!

How long is there between the parking lots and the festival site?

Depending on where you are parked in the car parks, it is a 5 to 10 minutes walk maximum!

SAFETY & PREVENTION

Whether for medical care by first-aid workers and doctors, supervision of the public by the security service or prevention and information by risk reduction associations, several structures work together to ensure that each festival is welcomed in the best possible conditions.

Where is the first aid?

Three first-aid stands are provided on the site: a first one in campsite 2, a second one at the entrance of the festival (before the food stand area) and a third one between the main stage and the bar.

Where can I find a prevention / risk reduction point?

For any information, doubts or questions, take advantage of the prevention and risk reduction stand located next to the Hadra stand and info point. The following associations will be present: Keep smiling, Ekinox and the CAARUD of Montluçon.

What is the Safe Zone?
A “safe” zone is set up at the Hadra Trance Festival. This area will be located in the “Village” area of the festival.
 
The aim of this space is to prevent, inform, listen and accompany the festive environment which is subject to sexist, violent, discriminatory and oppressive behaviours, just like other environments. Volunteers will be present to exchange and welcome the testimonies of people who wish to do so, in all kindness and security.
 
Of course, you will also be able to exchange with the interveners on the entire Risk Reduction space. The Safe Zone is more of a resource space for people who want to settle down more calmly and/or in need.
What are the prohibited items on the festival site?
  • Bottles or any other glass object,
  • Barbecue,
  • Weapon and sharp or deemed dangerous object,
  • Fireworks,
  • Animals (except guide dogs)
Can I make a fire on the festival site?

No, it is forbidden to make a fire on the whole site, camping and car parks included.

VARIOUS

For any questions about the festival and its surroundings (tourism, practical information…), go to the Hadra Stand where a team of volunteers will be able to give you direct information about the festival. But if you’re a particularly far-sighted festival-goer, this section is made for you!

Are lockers available?

No, that’s why we advise you not to bring valuables with you.

Are there any ATM on the festival site?
No, there are no ATM on the festival site. The closest one is in Vieure, it is quickly overrun and can be out of service in the first few days.
 
Moreover, not all stands are equipped with an electronic payment terminal. We strongly advise you to withdraw cash before leaving or to make a stop on your way so that you don’t have to deal with this issue during the festival.
Is it necessary to bring warm clothes?
As the festival takes place at the end of August, it is still held outdoors, so nights can be cool. It is strongly advised to bring some warm clothes for the night. As well as a tent and a good sleeping bag for those who wish to rest comfortably.
 
Although usually of short duration, a thunderstorm is always possible at this time of year. We are prepared for this. So be prepared, too, and bring along something to protect yourself from possible bad weather.
Who do I contact if I have lost or found something?
If you have lost or found an object, we invite you to come and ask at the Hadra Shop during the festival. If this item has not been returned to us, please wait two weeks (the time for dismantling) after the festival and then call us or send an e-mail to [email protected] for any complaints.